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The Support page is where you get help directly from the Hirempire team. Use it to report bugs, request features, ask about billing, or resolve account issues. Every ticket you submit is saved to your history so you can track its status as our team works on it.
This is for contacting Hirempire support - not for internal team tickets. For team to-dos, use Tasks.

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Creating a ticket

1

Open the Support page

Navigate to Support from the dashboard sidebar.
2

Pick a category

Choose the one that best matches your issue. This helps the team route your ticket to the right person.
3

Add a subject

A short summary of the issue (up to 120 characters). Something like “Can’t export candidates to CSV” is more useful than “Bug”.
4

Describe the issue

Add detail in the description box. For bugs, include the steps to reproduce, what you expected, and what actually happened.
5

Attach screenshots (optional)

Upload up to 5 images (PNG, JPG, GIF, or WebP). Screenshots dramatically speed up resolution for visual bugs.
6

Submit

Click Submit ticket. You’ll see a confirmation, and the ticket is added to Your tickets on the right side of the page.

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Ticket fields

FieldDescription
CategoryOne of: Bug, Feature request, Billing & subscription, Account & access, Other
SubjectShort title, max 120 characters
DescriptionFree-text details about the issue
ScreenshotsUp to 5 image attachments

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Categories

  • Bug / Something broken - something in Hirempire isn’t working as expected
  • Feature request - an idea or improvement you’d like to see
  • Billing & subscription - questions about your plan, invoices, or charges
  • Account & access - login problems, permissions, workspace access
  • Other - anything that doesn’t fit the categories above

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Ticket statuses

After you submit, the Hirempire team updates your ticket as they work on it:
StatusMeaning
OpenReceived, waiting to be picked up
In progressA team member is actively working on it
ResolvedThe issue has been addressed
ClosedThe ticket is finalized and no further action is needed

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Your tickets

The right side of the Support page shows your 50 most recent tickets, newest first. Each row shows:
  • A colored dot indicating the category
  • The subject line
  • Current status badge
  • Relative time since submission
Click any ticket to expand it and see the full description, attached screenshots, and the exact submission timestamp.
If the team sends you a direct link to a specific ticket (for example, /dashboard/tickets?ticket=...), the page automatically expands and scrolls to that ticket for you.

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Tips

One issue per ticket. If you’re hitting two unrelated problems, submit two tickets. It keeps each conversation focused and faster to resolve.
Screenshots beat words for UI bugs. A 5-second screen capture of an error state saves a lot of back-and-forth.
Check the status before re-submitting. If a ticket is already In progress, the team has it covered - duplicating it can slow things down.
Typical response time is 1 - 2 business days. Critical billing or access issues are usually picked up faster.
  • Tasks - for general action items inside your team
  • Inbox - for notifications