> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirempire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Get help with Hirempire - open a support ticket or contact our team

## Need Help?

Our support team is here to help you get the most out of Hirempire. Whether you have questions about features, need technical assistance, or want to provide feedback, we're ready to assist.

## Open a Support Ticket

For the fastest response to your questions or issues:

<Card title="Open Support Ticket" icon="ticket" href="https://app.hirempire.com/dashboard/tickets">
  Submit a support request and our team will get back to you quickly
</Card>

## Other Ways to Get Help

<CardGroup cols={2}>
  <Card title="Email Support" icon="envelope" href="mailto:support@hirempire.com">
    Direct email support for urgent issues
  </Card>

  <Card title="Documentation" icon="book-open" href="/">
    Browse our comprehensive documentation
  </Card>
</CardGroup>

## What to Include in Your Support Request

To help us assist you faster, please include:

* **Your account email**
* **Detailed description** of the issue
* **Steps to reproduce** the problem
* **Screenshots** if applicable
* **Browser and device** information

## Response Times

* **Standard Support**: Within 24 hours
* **Premium Plan Users**: Priority support within 12 hours
* **Urgent Issues**: Email [support@hirempire.com](mailto:support@hirempire.com) directly

## Frequently Asked Questions

Before opening a ticket, check if your question is covered in our documentation:

* [Getting Started](/quickstart)
* [Managing Jobs](/core-features/jobs)
* [AI Features](/ai-features/hirempire-ai)
* [Subscription Plans](/subscription)