> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirempire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Automated Follow-ups

> Set up professional automated email sequences for seamless candidate communication

<Info>
  **Available with all plans**: Automated Follow-ups work with Free Forever, Starter, Pro, and Premium plans.
</Info>

## Automated Follow-ups Overview

Never miss a candidate follow-up again! Hirempire's automated email system handles professional candidate communication based on status changes, ensuring consistent and timely responses throughout your hiring process.

## How Automated Follow-ups Work

### Trigger-Based Communication

**Automatic Email Sending**:

* **Status-Based Triggers**: Emails sent when candidate status changes
* **Professional Templates**: Pre-written, branded email templates
* **AI-Generated Feedback**: Smart, personalized rejection notes for better candidate experience
* **Instant Delivery**: Emails sent immediately upon status updates
* **Consistent Experience**: Same professional tone for all candidates

### Email Types

<AccordionGroup>
  <Accordion icon="badge-check" title="Acceptance Emails">
    **Sent When**: Candidate status changed to `Accepted`

    **Email Contents**:

    * Congratulations message
    * Next steps information
    * Company contact information
    * Professional, welcoming tone
  </Accordion>

  <Accordion icon="ban" title="Rejection Emails with AI Notes">
    **Sent When**: Candidate status changed to `Rejected`

    **Email Contents**:

    * Professional, respectful rejection message
    * **AI-Generated Personalized Note**: Constructive feedback based on candidate profile and job requirements
    * Thanks for their interest and time
    * Encouragement to apply for future roles
    * Maintains positive employer brand
    * Customizable feedback through [Talents Hub](https://app.hirempire.com/dashboard/talents)

    **AI Note Features**:

    * Personalized feedback based on candidate's background comparing to the job description
    * Constructive suggestions for improvement
    * Encouragement for future applications
    * Professional and respectful tone
    * Fully customizable and editable
  </Accordion>
</AccordionGroup>

## Setting Up Automated Follow-ups

### Initial Setup Process

**Step-by-Step Activation**:

1. **Navigate to Follow-ups**: Go to [Auto Follow-ups](https://app.hirempire.com/dashboard/settings/auto-followup)
2. **Activate**: Click **Activate Automated Follow-ups**

### Calendar Integration Requirements

<Tip>
  **Pro Tip**: Regularly review and refine your AI note settings to ensure they align with your company's communication style and values.
</Tip>

## Managing Automated Follow-ups

### Activation Status

**Current Status Display**:

* **Active**: Green indicator showing follow-ups are working
* **Inactive**: Red indicator showing follow-ups are disabled
* **Setup Required**: Yellow indicator showing calendar link needed

### Deactivating Follow-ups

**When to Deactivate**:

* Taking a break from hiring
* Switching to manual communication
* Calendar link no longer valid
* Testing different communication strategies

**Deactivation Process**:

1. Go to [Auto Follow-ups](https://app.hirempire.com/dashboard/settings/auto-followup)
2. Click "Deactivate"
3. Confirm deactivation
4. Follow-ups stop immediately

### Updating Calendar Information

**Changing Your Calendar Link**:

1. Navigate to [Profile Settings](https://app.hirempire.com/dashboard/settings/personal-info)
2. Update calendar booking URL
3. Save changes
4. New link applies to future follow-up emails

<Tip>
  **Pro Tip**: Test your calendar link regularly to ensure candidates can successfully book appointments.
</Tip>

## Email Template Examples

### Acceptance Email Sample

```
Subject: Congratulations! Next Steps for [Position Title] at [Company Name]

Dear [Candidate Name],

Congratulations! We're excited to move forward with your application for the [Position Title] role at [Company Name].

We were impressed with your qualifications and believe you'd be a great addition to our team.

Next Steps:
Please use the link below to schedule your next interview:
[Calendar Booking Link]

If you have any questions, feel free to reach out to us directly.

We look forward to speaking with you soon!

Best regards,
[Company Name] Hiring Team
```

### Rejection Email Sample with AI Note

```
Subject: Thank you for your interest in [Position Title] at [Company Name]

Dear [Candidate Name],

Thank you for taking the time to apply for the [Position Title] position at [Company Name]. We appreciate your interest in joining our team.

After careful consideration, we have decided to move forward with other candidates whose experience more closely matches our current needs.

[AI-Generated Personalized Note]:
We were particularly impressed with your background in [specific skill/experience]. To strengthen future applications, consider gaining additional experience in [relevant area] or pursuing certification in [specific technology/skill]. Your expertise in [strength area] would be valuable for similar roles in our industry.

We encourage you to apply for future opportunities that align with your skills and experience, as we believe you have strong potential in the field.

Thank you again for your interest in [Company Name].

Best regards,
[Company Name] Hiring Team
```

## Best Practices

### Calendar Management

<Tip>
  **Availability Management**: Ensure your calendar has sufficient availability slots for candidate interviews to avoid booking conflicts.
</Tip>

<Tip>
  **Buffer Time**: Include buffer time between interviews in your calendar for preparation and note-taking.
</Tip>

### Communication Strategy

<Tip>
  **Status Updates**: Update candidate statuses promptly to ensure timely automated communication.
</Tip>

<Tip>
  **Personal Touch**: While emails are automated, consider adding personal notes for final-stage candidates.
</Tip>

<Tip>
  **AI Note Review**: Periodically review AI-generated rejection notes to ensure they maintain your desired tone and provide valuable feedback.
</Tip>

### Follow-up Timing

<Tip>
  **Quick Response**: Automated emails send immediately, providing fast candidate response times that improve candidate experience.
</Tip>

## Integration with Other Features

### Candidate Management Integration

**Seamless Workflow**:

* Update candidate status in [Candidates dashboard](/candidates/candidates)
* Automated email triggers immediately
* AI generates personalized rejection feedback when applicable
* Candidate receives professional communication
* Interview booking happens automatically

### AI Screening Integration

**Enhanced Process**:

* AI screening identifies top candidates
* Quick status updates to "Interview Scheduled"
* Automated interview booking email with calendar link
* AI-powered rejection feedback for unsuccessful candidates
* Streamlined progression from screening to interview

### Talents Hub Integration

**Comprehensive Management**:

* Configure AI rejection note templates
* Monitor feedback effectiveness
* Adjust communication preferences
* Track candidate satisfaction metrics
* Maintain consistent brand voice

## Troubleshooting

<AccordionGroup>
  <Accordion title="Emails Not Sending">
    **Common Causes**:

    * Follow-ups not activated
    * Invalid calendar link format
    * Candidate email address invalid
    * Status not properly updated
    * AI note configuration incomplete

    **Solutions**:

    * Check activation status in Auto Follow-ups page
    * Verify calendar link format (must include https\://)
    * Test with known good email address
    * Confirm status change was saved
    * Complete AI note setup in Talents Hub
  </Accordion>

  <Accordion title="AI Notes Not Generating">
    **Possible Issues**:

    * AI note feature not enabled
    * Incomplete candidate profile data
    * Talents Hub configuration missing
    * Template settings not saved

    **Solutions**:

    * Check AI note activation in Talents Hub
    * Ensure candidate profiles have sufficient information
    * Verify template configuration is saved
    * Test with sample rejection to verify functionality
  </Accordion>

  <Accordion title="Calendar Link Not Working">
    **Possible Issues**:

    * Calendar link expired or changed
    * Scheduling service temporarily down
    * Calendar availability not set properly
    * Link format incorrect

    **Solutions**:

    * Test calendar link directly in browser
    * Update link in profile settings if changed
    * Check scheduling service status
    * Ensure proper URL format with https\://
  </Accordion>

  <Accordion title="Candidates Not Booking Interviews">
    **Potential Causes**:

    * No available time slots
    * Calendar link leads to error page
    * Email went to spam folder
    * Candidate changed mind about position

    **Solutions**:

    * Increase calendar availability
    * Test booking process yourself
    * Follow up personally with high-priority candidates
    * Check email deliverability
  </Accordion>
</AccordionGroup>

## Advanced Features

### Email Customization

**Current Features**:

* AI-generated personalized rejection notes
* Customizable feedback templates
* Brand-consistent messaging
* Tone and formality adjustment

**Coming Soon**:

* Custom email templates
* Company branding in emails
* Multiple email sequence options
* Advanced AI personalization

### AI Note Customization

**Available in Talents Hub**:

* **Tone Settings**: Professional, friendly, encouraging, direct
* **Feedback Depth**: Brief, detailed, comprehensive
* **Focus Areas**: Technical skills, experience level, cultural fit
* **Encouragement Level**: High, moderate, minimal
* **Template Variations**: Multiple options for different rejection reasons

## Benefits of Automated Follow-ups

### Time Savings

<CardGroup cols={2}>
  <Card title="Efficiency Gain" icon="clock">
    Save hours per week on manual candidate communication and follow-up emails
  </Card>

  <Card title="Consistency" icon="check-circle">
    Ensure every candidate receives professional, timely communication
  </Card>

  <Card title="Never Miss Follow-ups" icon="shield-check">
    Automatic system ensures no candidate is forgotten or left waiting
  </Card>

  <Card title="Professional Image" icon="star">
    Maintain consistent, professional communication that enhances employer brand
  </Card>
</CardGroup>

### Enhanced Candidate Experience Benefits

* **Fast Response Times**: Immediate acknowledgment of status changes
* **Professional Communication**: Consistent, well-written emails
* **Personalized Feedback**: AI-generated notes tailored to each candidate's profile
* **Constructive Guidance**: Helpful suggestions for professional development
* **Respectful Process**: Professional communication maintains positive relationships
* **Future Opportunities**: Encouragement to apply for suitable positions

### AI-Powered Advantages

<CardGroup cols={2}>
  <Card title="Personalized Feedback" icon="brain">
    Each rejection includes tailored advice based on candidate background
  </Card>

  <Card title="Consistent Quality" icon="star-fill">
    AI ensures every candidate receives thoughtful, constructive feedback
  </Card>

  <Card title="Employer Brand Enhancement" icon="building">
    Professional, helpful rejections improve company reputation
  </Card>

  <Card title="Candidate Development" icon="graduation-cap">
    Actionable feedback helps candidates improve for future opportunities
  </Card>
</CardGroup>

## Next Steps

After setting up Automated Follow-ups:

1. **[Configure AI Notes](/candidates/candidates)** - Customize rejection feedback in the Candidates section
2. **[Manage Candidates](/candidates/candidates)** - Update candidate statuses to trigger automated emails
3. **[Enable AI Screening](/ai-features/ai-screening)** - Combine automation with AI insights (paid plans)
4. **[Optimize Job Postings](/core-features/jobs)** - Create better job descriptions to attract quality candidates
5. **[Monitor Performance](/analytics/overview)** - Track email effectiveness and candidate satisfaction metrics