> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hirempire.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tickets

> Submit support requests to the Hirempire team and track responses

The **Support** page is where you get help directly from the Hirempire team. Use it to report bugs, request features, ask about billing, or resolve account issues. Every ticket you submit is saved to your history so you can track its status as our team works on it.

<Note>
  This is for contacting Hirempire support - not for internal team tickets. For team to-dos, use [Tasks](/collaboration/tasks).
</Note>

## Creating a ticket

<Steps>
  <Step title="Open the Support page">
    Navigate to **Support** from the dashboard sidebar.
  </Step>

  <Step title="Pick a category">
    Choose the one that best matches your issue. This helps the team route your ticket to the right person.
  </Step>

  <Step title="Add a subject">
    A short summary of the issue (up to 120 characters). Something like "Can't export candidates to CSV" is more useful than "Bug".
  </Step>

  <Step title="Describe the issue">
    Add detail in the description box. For bugs, include the steps to reproduce, what you expected, and what actually happened.
  </Step>

  <Step title="Attach screenshots (optional)">
    Upload up to 5 images (PNG, JPG, GIF, or WebP). Screenshots dramatically speed up resolution for visual bugs.
  </Step>

  <Step title="Submit">
    Click **Submit ticket**. You'll see a confirmation, and the ticket is added to **Your tickets** on the right side of the page.
  </Step>
</Steps>

## Ticket fields

| Field           | Description                                                                   |
| --------------- | ----------------------------------------------------------------------------- |
| **Category**    | One of: Bug, Feature request, Billing & subscription, Account & access, Other |
| **Subject**     | Short title, max 120 characters                                               |
| **Description** | Free-text details about the issue                                             |
| **Screenshots** | Up to 5 image attachments                                                     |

## Categories

* **Bug / Something broken** - something in Hirempire isn't working as expected
* **Feature request** - an idea or improvement you'd like to see
* **Billing & subscription** - questions about your plan, invoices, or charges
* **Account & access** - login problems, permissions, workspace access
* **Other** - anything that doesn't fit the categories above

## Ticket statuses

After you submit, the Hirempire team updates your ticket as they work on it:

| Status          | Meaning                                                 |
| --------------- | ------------------------------------------------------- |
| **Open**        | Received, waiting to be picked up                       |
| **In progress** | A team member is actively working on it                 |
| **Resolved**    | The issue has been addressed                            |
| **Closed**      | The ticket is finalized and no further action is needed |

## Your tickets

The right side of the Support page shows your 50 most recent tickets, newest first. Each row shows:

* A colored dot indicating the category
* The subject line
* Current status badge
* Relative time since submission

Click any ticket to expand it and see the full description, attached screenshots, and the exact submission timestamp.

<Tip>
  If the team sends you a direct link to a specific ticket (for example, `/dashboard/tickets?ticket=...`), the page automatically expands and scrolls to that ticket for you.
</Tip>

## Tips

<Tip>
  **One issue per ticket.** If you're hitting two unrelated problems, submit two tickets. It keeps each conversation focused and faster to resolve.
</Tip>

<Tip>
  **Screenshots beat words for UI bugs.** A 5-second screen capture of an error state saves a lot of back-and-forth.
</Tip>

<Tip>
  **Check the status before re-submitting.** If a ticket is already **In progress**, the team has it covered - duplicating it can slow things down.
</Tip>

<Note>
  Typical response time is 1 - 2 business days. Critical billing or access issues are usually picked up faster.
</Note>

## Related

* [Tasks](/collaboration/tasks) - for general action items inside your team
* [Inbox](/collaboration/inbox) - for notifications